Refund policy
Refund and Return Policy
At QAVRO, your satisfaction matters to us. We back every order with a 30-Day Money-Back Guarantee, and we carefully review every order issue to provide a fair and appropriate solution whenever something goes wrong.
30-Day Money-Back Guarantee
If you are not satisfied with your purchase for any reason, you may request a refund within 30 days of the delivery date. To start a refund request, contact us at support@qavro.cc with your order number and the reason for your request.
Once your request has been reviewed and approved, we will issue a refund to your original payment method. In most cases, you will not be required to return the physical product. If a return is required in a specific case, we will provide the authorized return address and instructions before you ship anything back.
Refund requests submitted after 30 days from the delivery date will be reviewed on a case-by-case basis and are not guaranteed.
Damaged, Defective, Missing, or Incorrect Items
If your item arrives damaged, defective, incomplete, missing, or different from what you ordered, please contact us as soon as possible at support@qavro.cc after you notice the issue.
To help us review and resolve your request quickly, please include:
- Your order number
- A clear description of the issue
- Clear photos or videos showing the product
- Photos of the packaging and shipping label, when applicable
Once your request has been reviewed and approved, we will provide an appropriate resolution. Depending on the circumstances, this may include a replacement, partial refund, or full refund.
Product Exchanges
If you would like to exchange a product for a different size, color, or variant, please contact us first at support@qavro.cc. We will review availability and provide instructions. Product exchanges are handled separately from the 30-Day Money-Back Guarantee described above.
Approved Returns
If a physical return is required, QAVRO will provide the authorized return address and clear return instructions by email.
Please do not send products to an address that has not been provided and approved by QAVRO, as unauthorized returns may not be accepted or refunded.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout, including the recipient name, street address, apartment or unit number, postal code, email address, and phone number.
If you notice an error, please contact us immediately at support@qavro.cc. We will do our best to assist before the order is processed or shipped.
Once an order has been processed or shipped, we may no longer be able to change the shipping information.
Orders that are lost, delayed, returned, or delivered incorrectly because of inaccurate or incomplete information provided by the customer may not be eligible for a refund or free replacement.
Order Changes and Cancellations
Please contact us as soon as possible if you need to change or cancel your order.
We will do our best to assist, but changes and cancellations cannot be guaranteed once an order has entered processing or has been shipped.
Refund Processing
Approved refunds will be issued to the original payment method.
Once QAVRO processes your refund, your bank or payment provider may require additional time for the funds to appear in your account.
Original shipping charges are generally non-refundable unless the item was damaged, defective, incomplete, missing, or incorrect.
Contact Us
Our support team is here to help with questions about returns, replacements, or refunds.
QAVRO
Email: support@qavro.cc